Trainer Cancellation:
If your trainer cancels your lesson for any reason other than those under "Other Conditions", you will be issued a full refund.
If you trainer cancels your lesson for reasons listed under "Other Conditions", no refund will be issued.
Client(you) Cancellation:
If you cancel your lesson up to 24 hours before the start time, you will receive a full refund.
If you cancel your lesson within 24 hours of the start time, no refund will be issued.
Rescheduling:
You may reschedule your lesson up to 24 hours before the start time.
You may not reschedule your lesson within 24 hours of the start time. You will have to cancel it and no refund will be issued.
Client(you) Technical Problems:
If you are experiencing technical problems during the lesson, you may attempt the lesson but no refund will be issued for client-side technical problems at any time. It is your responsiblity to make sure you have reliable internet service capable of supporting Zoom.
Trainer Technical Problems:
If your trainer is experiencing technical problems during the lesson that lasts more than 15 minutes, the lesson should be ended and a full refund issued. If you attempt the lesson past 15 minutes, no refund will be issued. Trainers are encouraged to end the lesson and issue a refund after 15 minutes of technical problems. We want you to get the most out of your lessons.
Other Conditions:
It is also your responsiblity to show up for your lessons, ready to learn and participate. You are required to attend your lessons in a quiet environment and with a good headset with a built-in microphone. Your trainer reserves the right to refuse service if your environment is too loud or if you do not have a good, working headset with a built-in microphone. Using speakers or the microphone built into your laptop or electronic device to take our lessons is prohibited. If your trainer refuses service due to these reasons, you will have a chance to change your environment or grab a good headset to continue. If you are unable to, your lesson will be ended and no refund will be issued.